Frequently Asked Questions
Everything you need to know about shopping with LaFrancé.
What is the standard shipping time for orders?
We offer worldwide shipping. Orders typically process within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.
What is your return and exchange policy?
LaFrancé accepts returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our high-fashion cuts may vary between slim and oversized fits.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified manufacturers to source premium, sustainable fabrics that ensure longevity and reduce environmental impact.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.